Discord
Fastest way to get help
Join our Discord server for support, bug reports, feature requests, and community discussion. Most questions are answered within hours.
For formal or private inquiries
For billing issues, legal inquiries, partnership proposals, or anything you'd rather discuss privately, send us an email.
Common Questions
I have a billing issue
Contact us via Discord or email with your account email. All purchases are final as described in our Terms of Service; we do resolve billing errors such as duplicate charges.
I think my scan result is a false positive
Open a ticket in our Discord with the scan report link. We review every false positive report and continuously improve our detection algorithms.
I want to integrate SGC into my tournament
Check our pricing plans — Team includes ten total users and a shared PC-checking workspace. For API access and custom needs, reach out on Discord.
I found a security vulnerability
Please report security issues privately via email at security@safegamingcloud.com. Do not post them publicly.